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Support

At The 365 World, we understand that every business has unique needs when it comes to Dynamics 365 Business Central support. That’s why we offer flexible support options tailored to match your specific requirements—whether you need on-demand assistance, a managed support plan, or a customized package that grows with your business.

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Our support services cover:
✔ Technical Assistance – Quick resolution of system issues
✔ Customization – Tailoring Business Central to fit your processes
✔ User Training & Guidance – Empowering your team to maximize efficiency
✔ Integration & Performance Optimization – Ensuring seamless operations by integrating with Add-on's

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With flexible pricing models, you only pay for the level of support you need—whether it's ad-hoc, monthly retainers, or full-service support. Our expert team is committed to keeping your system running smoothly, so you can focus on what matters most—growing your business.

Support Level Agreements

Basic Support (Best for low critical Systems)

  • Response Time: 8-12 business hours

  • Resolution Time: 2-3 business days

  • Support Hours: Monday–Friday, 9 AM–5 PM (Business Hours)

  • Support Channels: Email & Ticketing System

  • Services Included:

    • General troubleshooting

    •  minor fixes

    • guidance

​Premium Support (Best for Enterprises & Operations-Critical Systems)

  • Response Time: 1-2 business hours

  • ((Resolution Time: Same-day or within 24 hours))

  • Extended Support Hours: 24/7 Support (Including Weekends & Holidays)

  • Support Channels: Email, Ticketing System, Phone 

  • Services Included:

    • Priority ticket handling

    • Proactive system monitoring

    • Performance optimization

    • Security patches & updates

    • Monthly system health audits

​Standard Support (Best for Medium Complexity Systems)

  • Response Time: 1-2 business hours

  • ((Resolution Time: 1-2 business days))

  • Support Hours: Monday–Friday, 8 AM–8 PM

  • Support Channels: Email, Ticketing System.

  • Services Included:

    • Bug fixes

    • Minor customizations

    • System performance monitoring

    • Quarterly system health check

Custom/Tailored Support (Best for Unique Business Needs)

  • Flexible SLAs based on business requirements

  • Support Hours: 24/7, Business Hours, or Custom Availability

  • Services Included: Custom integrations, development support, dedicated account manager, and more.

Cost: Customized pricing based on service level

Additional Options:

  • Pay-As-You-Go Support: Ad-hoc support billed per hour, no long-term commitment.

  • Dedicated Support Plans: Fixed monthly fee for ongoing support with priority access.

  • Managed Services: Full outsourcing of Dynamics 365 administration, updates, and monitoring.

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